Refund & Cancellation Policy

01.Scope of Payments Covered

This policy governs all commercial transactions conducted through our payment gateway partners (including Razorpay), wire transfers, NEFT/RTGS, and direct business accounts. Covered transaction categories include:

• Fixed-Scope Sprint Payments: Upfront payments for standard fixed-deliverable packages (e.g. ₹29,999 basic business website).
• Advance Booking Deposits: Reservation fees paid prior to technical discovery for custom projects.
• Milestone Payments: Scheduled stage disbursements (e.g., Wireframing, Backend Architecture, Final Staging).
• Annual & Monthly Maintenance Retainers (AMC): Recurring server upkeep and retainer agreements.

02.Project Cancellation by Client

Clients may cancel an engagement by submitting written notice to contact@brcstar.in:

• Prior to Work Commencement: If cancellation occurs within 48 hours of advance booking and prior to the initial architecture discovery workshop, 100% of the advance fee will be refunded, less applicable payment gateway transaction processing fees (typically 2-3%).
• During Active Sprints: If cancellation occurs during an active development sprint, the client is billed solely for actual verified hours and completed milestone deliverables. Any unspent advance balance will be refunded.

03.Treatment of Delivered Work & Intellectual Property

Completed and accepted milestones are non-refundable, as engineering hours and intellectual assets have been irrevocably produced. Upon settlement of accrued balances:

• All completed source code, Figma design files, and documentation produced up to the cancellation timestamp will be transferred directly to the client's repository.
• 100% intellectual property rights for paid milestones remain with the client.

04.Refund Processing Timelines

Once an authorized refund is approved by our finance committee:

• Refunds are credited back to the original source of payment (Credit Card, Debit Card, Net Banking, or UPI via Razorpay).
• Credits typically reflect within 5 to 7 working days, depending on the issuing banking institution.
• A formal confirmation receipt with reference transaction ID will be emailed to the client immediately upon initiation.

05.Taxes, GST & Credit Notes

All customer invoices include 18% Goods and Services Tax (GST). In the event of an approved refund, a statutory GST Credit Note will be issued by BRC STAR PARTNER complying with Indian Goods and Services Tax regulations.

06.Disputes & Grievance Redressal

We are dedicated to resolving client concerns transparently and amicably. For any billing inquiries, cancellation requests, or dispute escalations: